Customer Service Week: Credit Direct Celebrates, Rewards Customers 


Credit Direct Limited (a member of FCMB Group Plc) joined the rest of the world to celebrate and reward their customers and staff at this year’s Customer Service Week.

The customer service week is celebrated annually during the first full week in the month of October and this year’s celebration spans from October 7 – October 11, 2019. 

The essence of the week-long celebration is to appreciate the importance of customer service and of the people who serve and support customers daily. This informed the theme of the celebration for this year “The Magic of Service”.

Every outlet of the company across Nigeria is engaged in various activities to make the week more colourful and remarkable. 

The lineup of activities for this year’s customer service week include: Colleague Appreciation Daya day to appreciate colleagues for their continued support; Moments with the MD, during which the Managing Director, Akinwande Ademosu called to appreciate outstanding customers and staff of the company; Community Engagement Projects, various Corporate social responsibility initiatives were executed (Renovating 25 schools in Nigeria, providing seats and study materials to schools, providing pipe-borne water to communities, etc) aimed at enhancing the well-being of their host communities; Free Medical Checks will be extended to civil servants in selected locations across the Country during which Medical professionals will provide consultation and dispense drugs to them.

The week will be rounded off with a Costume Day; a day for all staff to represent any tribe they choose by wearing a cultural dress. This is done to appreciate Nigeria’s rich diversity and promote unity amongst staff.

Flagging off the week-long activities, the Managing Director, Credit Direct Limited, Mr Akinwande Ademosu, expressed his gratitude to the staff for their excellent works and commitment. 

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He charged staff to be deliberate about delivering excellent services at every duty and task towards customers and their colleagues. He also promised to ensure that Credit Direct will always provide the right environment to foster service and excellence.

Commenting on the customer service week, the Divisional Head, Customer Experience & Corporate Communications, Credit Direct Limited, Mr  Achia Tor-Agbidye said, “Credit Direct is always committed to offering excellent services to our customers, both old and new. We are using this medium to appreciate and reward our customers for their continued support and preference for Credit Direct services and our customer service teams for their commendable work all year round.”

Credit Direct Limited is a leading innovation-driven financial services company based in Lagos, Nigeria with branches spread across Nigeria. The Company pioneered the unsecured micro-lending space in the Country and is firmly positioned to remain a dominant player in their market. Credit Direct’s services are trusted by over 350,000 active customers, the largest endorsement in the Nigerian public and private sectors; and this has inspired them to remain the leader in Nigeria’s micro-lending space. Credit Direct Limited recently won the 2019 award for Best Social Impact Finance Partner (Nigeria) by Capital Finance International (